This skilled BPO/Contact Center Executive has over 15 years of leadership experience in healthcare operations, technology management and process optimization. Recent experience includes managing contact center teams, overseeing production and quality and implementing technology for patient billing and customer service enhancements. Industry experience includes healthcare.

Additional qualifications include:

• Collaborated with cross-functional teams to develop and execute new production reports, enhancing visibility for a global team of 10,000 employees
• Researched and established industry leading KPIs for benchmarking production performance
• Pioneered governance measures to effectively synchronize US, India, and Philippines operations