This hard-working Help Desk Analyst/System Administrator with 5 years of experience supporting and maintaining PCs and servers. Recent experience includes providing Windows 10 support & infrastructure support of Server 2012 to 2019, providing remote 1st level support coast to coast and assisting with Windows 7 to 10 upgrades on Dell and Panasonic laptops.

Additional qualifications include:

• Assisted with Windows Server updating & service restarts via RDP and used ManageEngine support and ticketing to address & resolve user issues
• Provided support on Windows 7 & 10 support on HP and MS Surface Pro laptops and HP desktops
• Provided administrative tasks for Windows Server including updates and services monitoring
• Managed O365 admin center for user account creation, deletion and license management
• Disposed of deprecated PC hardware, secure erase of and physically removed hard drives