This enthusiastic IT Support Analyst has more than 8 years of experience providing IT and desktop support in both in-person and remote capacities. Recent experience includes managing an active directory by creating user accounts, granting access rights and working with group policies.Certifications include MCSE, Comptia Security+ and CCNA.

Additional qualifications include:

• Second-level support for all Office 365 issues including cloud support
• Providing full remote support to end-users using Skype, SCCM and RDP
• Maintaining SCCM client troubleshooting skills on the Windows 10 platforms
• Handled windows migration projects
• Ticketing systems